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Discover and explore a Care plan that offers it all - from technical support, hardware service, backup connectivity and software support. All hardware comes with a one-year limited warranty. To extend your coverage, purchase a Care plan that fits you and your deployment needs.
EssentialCare and EssentialCare+ are applicable to all Peplink products (except antenna and accessories) aside from the PrimeCare models.
The first year of PrimeCare is included in the purchase of a PrimeCare device, with the ability to continue afterwards via paid subscription. If PrimeCare is not subscribed after the initial year, the PrimeCare device will continue to work, minus the InControl access, FusionHub functionality, standard RMA, and PrimeCare software licenses. PrimeCare and PrimeCare+ are available for all Peplink products with the ‘PRM’ suffix in its product code. Upgrade to PrimeCare+ for additional benefits.
| Benefit | EssentialCare | EssentialCare+ | PrimeCare | PrimeCare+ |
|---|---|---|---|---|
| InControl Cloud Management | ✓ | ✓ | ✓ | ✓ |
| Hardware Warranty | Standard RMA | Advance Hardware Replacement RMA | Standard RMA | Advance Hardware Replacement RMA |
| Firmware Upgrades | ✓ | ✓ | ✓ | ✓ |
| Technical Support | Support Ticket (8x5) | Support Ticket (24x7) | Support Ticket (8x5) | Support Ticket (24x7) |
| Fusion Hub Peers | Speed Fusion | Licensed Separately | Licensed Separately | ✓ | ✓ |
| Bonding | PrimeCare Features | Licensed Separately | Licensed Separately | ✓ | ✓ |
| SFC Protect and InTouch | ✓ | ✓ | ✓ | ✓ |
