If the product you purchased fails within the manufacturer’s warranty period, you may receive a replacement, repair, or refund, excluding shipping charges. The manufacturer’s approval is required and subject to their warranty and returns policies.
Returns must be accompanied with an RMA number issued by the manufacturer. Before returning an item, please complete a Return Materials Authorization (RMA) Request. If the return is approved, you will receive a required RMA number from Westward Sales. Ensure the RMA number is clearly written on the return packing label or the outside of the box. Returns will not be accepted without a valid RMA number. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. All packaging, documentation, accessories, and hardware originally shipped must be returned. Any missing items or damage could result in a partial forfeiture of your refund.
Approved refunds will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. If a product with “FREE Shipping” is returned, our actual shipping costs will be deducted from your refund. Certain items are subject to a 25% restocking fee which will be deducted from your return. Customers will be responsible for shipping charges on canceled orders. Customized, modified, or special-order items cannot be returned.
There are products sold by Westward Sales that are Non-Cancelable, Non-Returnable (NCNR). Purchase orders for these products cannot be canceled and may not be returned. Examples include Cradlepoint routers, Taoglas antennas, special order, and customized industrial computers.
All products are backed by the manufacturers’ warranties on parts and labor and begin from the date of the original invoice or sales receipt. Most warranty periods range from one to three years; however, there are exceptions. For example, Antaira Technologies offers a 5-year warranty on their industrial networking products, and Cradlepoint has a lifetime warranty for their cellular routers with an active NetCloud subscription. In addition, manufacturers often resell products, e.g., accessories, and these items are subject to their manufacturer’s warranties.
If a product fails outside of the warranty period, you may request a repair quote from the manufacturer. An RMA is required for a repair, and you will be billed for parts and labor.
Warranty, repair, and return policies vary by manufacturer. Please visit the manufacturer’s website to download their policies or contact Westward Sales to find out more.
Antaira Technologies will credit authorized returns made within 45 days of the invoice date. Any requests for return made after 45 days may be approved by the discretion of Antaira Technologies’ RMA department and may be subjected to a 20% restocking fee. All products must be returned in re-sellable condition and in their original packaging. Incomplete returns for credit may be subjected to a 20% restocking fee.