Home » Returns Policy

Returns Policy

If the product you purchased fails within the manufacturer’s warranty period, you may be eligible for a replacement, repair, or refund, excluding shipping charges. The manufacturer’s approval is required, subject to their warranty and return policies.

Return Materials Authorization (RMA) Request

Returns must be accompanied by an RMA number issued by the manufacturer. Before returning an item, please complete a Return Materials Authorization (RMA) Request. If the return is approved, you will receive a required RMA number from Westward Sales. Ensure the RMA number is clearly written on the return packing label or the outside of the box. Returns will not be accepted without a valid RMA number. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. All packaging, documentation, accessories, and hardware originally shipped must be returned. Any missing items or damage could result in a partial forfeiture of your refund.

Approved refunds will be credited in the same form as the original payment type. The original shipping and handling charges are not refundable. If a product with “FREE Shipping” is returned, our actual shipping costs will be deducted from your refund. Certain items are subject to a 25% restocking fee, which will be deducted from the refund amount. Customers will be responsible for shipping charges on canceled orders. Customized, modified, or special-order items cannot be returned.

Non-Returnable, Non-Cancelable Products

There are products sold by Westward Sales that are Non-Cancelable, Non-Returnable (NCNR). Purchase orders for these products cannot be canceled and may not be returned. Examples include Ericcsson Cradlepoint routers, Taoglas antennas, Mobile Mark antennas, special order, and customized industrial computers.

Manufacturer Warranties

All products are backed by the manufacturer’s warranties on parts and labor, and begin from the date of the original invoice or sales receipt. Most warranty periods range from one to three years; however, there are exceptions. For example, Antaira Technologies offers a 5-year warranty on its industrial networking products, and Ericsson has a lifetime warranty for their cellular routers with an active NetCloud subscription. In addition, manufacturers often resell products, e.g., accessories, and these items are subject to their manufacturer’s warranties.

If a product fails outside of the warranty period, you may request a repair quote from the manufacturer. An RMA (Return Merchandise Authorization) is required for a repair, and you will be billed for both parts and labor.

Warranty, repair, and return policies vary by manufacturer. Please visit the manufacturer’s website to download their policies or contact Westward Sales for more information.

Credit and Refund Policy

  1. All credit returns are subject to approval by the manufacturer’s policy and may incur a restocking fee. No return will be accepted without prior authorization.
  2. All returns must be accompanied by a valid RMA number.
  3. All products must be returned in resellable condition and in their original packaging, including accessories and manuals. Incomplete returns for credit may be subject to a 25% restocking fee or refused and returned to the customer.
  4. A claim for any discrepancy or defective product must be made within 1 week from the date of shipment.
  5. In the event of any product defect or nonconformity, the remedy shall be the repair or replacement of the nonconforming product or, at the manufacturer’s option, a refund of the purchase price. The Customer shall not be entitled to any incidental, consequential, or special damages of any kind.
  6. No credit/refund will be issued after 30 days of the invoice date.
  7. Antaira Technologies will credit authorized returns made within 45 days of the invoice date. Any requests for return made after 45 days may be approved at the discretion of Antaira Technologies’ RMA department and may be subject to a 20% restocking fee.