Parsec Service Level Agreement Packages

The Pitbull Case Antenna with a Starlink Mount in the Lid brings Starlink’s Satellite Internet to your portable 5G case antenna. One Year of Bronze level support is included with the purchase but upgrades are available. Contact Westward Sales for more information.

Parsec Service Level Aggreements

Benefit Bronze Level Silver Level Gold Level Platinum Level
Minutes of Support 180 360 600 1440
Initial Response Time 8 hours 4 hours 1 hour 30 minutes
Resolution Time 2 days 1 day 4 hours 4 hours
Supports Hours M-F, 8am-5pm CST M-F, 8am-5pm CST 7 days, 7am-11pm CST 24/7/365